Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
Bringing Delight To Design
Intuit has carved out a reputation as one of the world’s most innovative design centres.
Western Union’s Tech Journey
Chief Data Architect & Global Head of Engineering Harveer Singh speaks to Digital Bulletin.
CIOs Shift to Co-Lead Digital Innovation
Gartner research suggests 46% of EMEA CIOs are shifting to co-owning digital leadership with their CxO peers.
LoRa: The future of IoT
Semtech’s Alistair Fulton speaks to Digital Bulletin about LoRa’s benefits for IoT networks and connected devices
The future is digital… get with the program!
To stay competitive, businesses must embrace digital transformation by evolving products, adopting future technologies, and fostering innovation for long-term sustainability and growth.
Gartner: Revolutionising cybersecurity through deterrence
Cyber deterrence shifts cybersecurity from reactive to proactive, disrupting attackers’ motives by targeting their incentives. The PARC Framework addresses profit, anonymity, repercussions, and costs, reducing attack likelihood.
Fragmented Reality: Duncan Cousins & Henrik Nilsson
In this episode, Duncan Cousins and Henrik Nilsson from Apptio debate ‘quantum computing’, ‘digital evangelist’, ‘DevOps’ and more.
Figma Dev Mode: The inside story
Figma introduces Dev Mode to bridge the designer-developer gap. The goal: seamless collaboration in digital product development. In conversation with Figma’s Oscar Nilsson and Tom Duncalf.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres