Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
Virtusa: Transforming the media industry
For the media industry, the opportunity of unprecedented demand meets the challenge of vastly increased complexity. Virtusa and its partner AWS are making the difference.
DVLA – Technology driving excellence
Technology transformation for the people
Automation and humanity
Looking at a future that will simply have to unite human beings with artificial intelligence
Putting security into our DNA
CIISec CEO Amanda Finch on how business leaders can combat burnout in cybersecurity teams.
The pros and cons of contact tracing apps
Countries around the world have deployed mobile apps in an attempt to curtail the transmission of coronavirus. The results are a mixed bag
The future is hybrid
EnterpriseDB’s Jan Karremans believes a hybrid approach to cloud-based database environments is the future
Scaling new heights
Telefónica Spain’s Javier Magdalena Pinilla talks us through the company’s bold programme of automation
NODE Podcast: Episode 15
This month, Ben, Rom and James look ahead to 2021, and discuss what might become the new normal for businesses and the tech industry. They also review our IKEA case study, while Ben interviews Beatriz Sanz Saiz, Global Consulting Data & Analytics Leader for EY.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres