Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
Transformation, Delivered
How Salling Group successfully built a grocery home delivery service at turbo-speed during COVID-19.
DVLA – Technology driving excellence
Technology transformation for the people
Meaning business
Jennifer Didoni on the growth of Vodafone’s enterprise business in the cloud era and why it has made a “big bet” on multi-access edge computing
Simplifying multi-petabyte approaches
Infinidat’s EMEA CTO Eran Brown says companies can take control of their multi-petabyte datasets in a cost effective way
How organisations can bolster their defences when enabling staff to work from different locations
Infoblox’s Keith Glancey on the steps needed to secure a remote workforce
Business continuity in a COVID-19 world
Innovation Group, a global insuretech enterprise, has adapted to thrive amidst the coronavirus crisis. Here’s how
The intelligent automation of BT
BT’s Leigh Feaviour helps us illustrate how the world’s oldest telecoms company is leveraging robotic process automation to transform employee and customer experience.
LOTTE Wedel: The perfect marriage of tradition and modernity
E. Wedel is Poland’s most famous chocolate brand. Owned by LOTTE Wedel, this year marks its 170th anniversary. While celebrating an illustrious past, it’s also looking to the future.
We spoke to them about a digital transformation that has married its traditions with modernity and afforded them unprecedented growth.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres