Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
Meeting Automation Demands
A fresh approach to automation is driving new efficiencies in ABB’s Procurement & Logistics (GBS) organisation.
Mars Petcare’s Digital Transformation Story
Over four years, Mars has instilled a culture of user centric design and agile sprint delivery.
Unifying cloud services
Pure Storage is helping companies with their journeys to the hybrid cloud
To zoom or not to zoom
How did an unknown video platform take over our lives? Our interview with Zoom Phone’s Darren Pattie
How organisations can succeed with data governance
Validity’s Chris Hyde explains why businesses must invest time and resources into data governance
The future of urban planning is digital
Hitachi Vantara’s Siddharth Verma on how digital twins will power the smart cities of the future.
Thames Water: Tapping technology’s potential
Thames Water is achieving digital excellence in the relentlessly challenging utilities industry. CIO Tony McCandless takes Digital Bulletin through the transformation process and tells us why a robust technology layer will allow the UK’s biggest water company to deliver a service revolution for its customers
NODE Podcast: Episode 11
This month Ben, Rom and James take an in-depth look at the antitrust inquiry into Big Tech, and exchange views on whether Silicon Valley will actually change for the better. Ben also catches up with Finastra’s Chief Innovation Officer, Shuki Licht.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres