Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres
Brian Atkinson
KCOM’s business transformation
Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco
Running The Networks Of The Future
How Ericsson is helping telecoms providers meet the world’s extraordinary demand for connectivity.
How tech is actively fighting burnout in the legal sector
Tech innovations are alleviating burnout in the legal sector by automating menial tasks, allowing lawyers to focus on client service and enhancing overall workplace wellbeing.
Reimagining the future workplace
Philipp Kristian Diekhöner on the transformative effect Gen Z and millennials will have on the workplace of the future.
The building blocks of digital transformation
Ultima CEO Scott Dodds outlines why an incremental technology transformation will pay off
Keeping up with digital transformation
Alpha Healthgroup CDO Géraldine Maouchi and HEC Paris’ Hélène Musikas on four key transformation stages
Hartmann Group: Saving lives with technology innovation
HARTMANN GROUP has been at the forefront of healthcare innovation for nearly 200 years. Today, technology transformation and new digital business models are enabling it to “go further for health”. Digital Bulletin met with CIO Sinanudin Omerhodzic and his team to find out more
NODE Podcast: Episode 17
This month, Ben and Rom are joined by Beatriz Valero to discuss Bitcoin’s recent surge in value and what it might mean for the financial services sector. The panel also looks back on our Schneider Electric case study, while Ben interviews Avanade’s Richard Gregory on the rise of the digital workplace.
Brian Atkinson
Contact centres and the cloud
Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres