Guy Kirkwood

Rewarding Loyalty

IAG Loyalty discusses its multi-year digital transformation and the future of product and customer-centric loyalty.

A culture of belonging

Brian Duffy on SAP’s Autism at Work programme and the company’s efforts for greater diversity and inclusion

The intelligent automation of BT

BT’s Leigh Feaviour helps us illustrate how the world’s oldest telecoms company is leveraging robotic process automation to transform employee and customer experience.

Decision intelligence

We welcome a panel of experts to chart the emergence of “decision intelligence”. How can data and AI better support business decision making?

Guy Kirkwood

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