Digital demands
James Nethercott from RFS on ensuring good customer outcomes in a digital world
James Nethercott
KCOM’s business transformation
Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco
Bringing innovation to insurance
Innovation Group’s move to become a digital-first business.
Multiexperience – tech’s next big thing
The proliferation of new technology genres such as voice, gesture and AR is changing how we make online journeys
Following human traffickers’ money trail
A new technology is simulating human trafficking behaviour to help financial institutions test and improve their monitoring systems
Six things organisations need to know about observability
Dynatrace’s Abdi Essa explains how businesses can combat the complexities of hybrid environments
From logistics to personalisation, how brands can succeed this Black Friday
Retailers must blend strong logistics, AI-powered personalisation, real-time visibility and robust data foundations to meet rising customer expectations and drive successful Black Friday performance in 2025.
NODE Podcast: Episode 18
This month, Ben and Rom are joined by Daniel Brigham to reflect on the Microsoft Exchange hack, and to ask whether anything can be done to prevent similar cyber breaches. The panel also discusses our Bain & Company case study, while Ben interviews FacilityLive CEO Gianpiero Lotito.
NODE Podcast: Episode 4
This month Ben, Rom and James discuss Qualcomm’s entry into the autonomous vehicles space before looking back on our Spark44 case study. The panel also hears from Tableau’s Andy Cotgreave, who offers his insights into building a more data-literate workforce.
James Nethercott
Digital demands
James Nethercott from RFS on ensuring good customer outcomes in a digital world