The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
Podcasts
Tapping technology’s potential
Transforming the UK’s biggest water company to deliver a service revolution for its customers.
A data centre revolution
How GIGA Data Centers is delivering hyperscale performance to the colocation market
Bringing together IT and business teams
Pegasystems’ CTO, Don Schuerman explains what is driving low code and the benefit it brings to businesses.
LoRa: The future of IoT
Semtech’s Alistair Fulton speaks to Digital Bulletin about LoRa’s benefits for IoT networks and connected devices
The AI reality check: Ambition is rising but adoption isn’t
AI ambition is rising fast, but operational adoption remains limited. Organisations must bridge the gap between strategy, skills, data foundations and scalable execution.
The domino effect: How network redundancy became a legal requirement for NIS2
Network outages expose how fragile digital operations have become. NIS2 turns resilience into a legal requirement, making redundancy, continuity planning, and multi-layered protection essential for modern businesses.
Podcasts
Scaling new heights
Telefónica Spain’s Javier Magdalena Pinilla talks us through the company’s bold programme of automation
NODE Podcast: Episode 12
This month Ben, Rom and James debate NVIDIA’s proposed $40 billion acquisition of Arm and discuss our case study with Deutsche Telekom. Ben also speaks with Ainsley Braun, director for Synopsys and member of the Silicon Valley Leadership Group.
Transformation in motion at Deutsche Telekom
Four senior leaders of Deutsche Telekom’s world-class IT organisation reveal the three-year digital transformation journey that’s delivered a new era of technical and cultural agility to Europe’s largest telecoms company.
NODE Podcast: Episode 11
This month Ben, Rom and James take an in-depth look at the antitrust inquiry into Big Tech, and exchange views on whether Silicon Valley will actually change for the better. Ben also catches up with Finastra’s Chief Innovation Officer, Shuki Licht.
NODE Podcast: Episode 10
This month Ben, Rom and James look at the extraordinary investments made into Reliance Jio Platforms over recent months and discuss the wider technology landscape in India. They also chat about our case study with UK telco KCOM, while Ben speaks to AppDynamics regional CTO Gregg Ostrowski about the mounting pressure on IT teams.
KCOM’s business transformation
Tim Shaw, MD of Wholesale & Networks, reveals how new tech is powering rapid change at the UK telco
NODE Podcast: Episode 9
This month Ben, Rom and James introduce Digital Bulletin’s new sister platform Tech For Good and debate whether the industry’s most influential players are doing enough in an era of great environmental and societal flux. They also revisit our Norfolk County Council case study, while Ben catches up with Sweden’s Most Innovative Leader from 2019, Jessica Nordlander.
Fragmented Reality: Mike Hinton
In this episode, Innovation Group’s CTO Mike Hinton explores the topics of “digital transformation”, “DevOps”, “blockchain” and more.
NODE Podcast: Episode 8
The Digital Bulletin Podcast presents debate, discussion and interviews on business technology’s biggest stories. Host Ben Mouncer steers the ship with a panel of guests as they tackle themes around AI, data, blockchain and more.
Fragmented Reality: Ross Billington & Rachael Beer
In this episode, Ross Billington and Rachael Beer from digital services giant Capita debate ‘augmented reality’, ‘digital transformation’, ‘robotics’ and more.