The future of customer service: More human, thanks to AI
AI is transforming contact centre operations to be more efficient, cost effective, agile, and – most importantly – human. Meet Ajmal Mahmood and Ahmad Nizami of Omningage.
Podcasts
SPARK44: Blending Technology and Talent
The creative agency that is combining cutting-edge technology with best-in-class talent.
Following ALE’s Lead
How telecoms solutions giant ALE is using its own experiences to help businesses across the world.
Empowering digital journeys
Emma McGuigan shines light on Accenture and Microsoft’s renewed collaboration
National Coding Week: Digital Skills remain a necessity for tomorrow’s success
Ahead of Coding Week 2023, Industry experts discuss why AI may not signal the end for human coders.
The secret is performance management
Platform.sh’s Damien Tournoud on how businesses can avoid “innovation lock-in”
The hidden role of private 5G in stadiums
Private 5G is transforming stadiums, enhancing security, reducing costs, and enabling immersive fan experiences. Dedicated networks provide seamless connectivity, supporting IoT, AR, and real-time data insights.
Podcasts
Fragmented Reality: Kurt Frary
In this episode, Norfolk County Council’s Chief Technical Officer Kurt Frary digs in on ‘digital disruption’, ‘DevOps’, ‘augmented reality’ and more.
NODE Podcast: Episode 7
In a healthtech special, Ben and Rom are joined by Roeland Pater, founder of Nori Health. They discuss Roeland’s mission to support sufferers of Crohn’s disease and colitis through technology, and analyse how healthtech is standing up to the coronavirus. Furthermore, the panel revisit our Hartmann Group case study and report back from an AI hackathon.
Fragmented Reality: Martin Neale & Neil Howell
In this episode recorded before the COVID-19 outbreak, AI specialists Martin Neale and Neil Howell discuss ‘DevOps’, ‘customer centricity’, ‘augmented reality’ and more.
Norfolk County Council: Driving a county-wide transformation
Norfolk County Council is driving ahead with technology innovation in every area it touches, all underpinned by one ambition – to become the UK’s best connected rural county. Featuring our exclusive interview with CTO Kurt Frary.
Innovation Group: Transformed insurance services
How long-standing BPO provider Innovation Group successfully transformed around a cutting-edge technology platform for insurance claims management.
NODE Podcast: Episode 6
This month Ben, Rom and James talk coronavirus and how it’s changing the way we work, how the outbreak is testing healthcare infrastructures and why it’s putting new demands on Silicon Valley. The trio also discuss our Thames Water case study and hear from Richard Brown, CTO of enterprise blockchain firm R3.
Fragmented Reality: Sinanudin Omerhodzic
In this episode, HARTMANN GROUP’s CIO Sinanudin Omerhodzic discusses ‘augmented reality’, ‘digital evangelist’, ‘big data’ and more.
Fragmented Reality: Tony McCandless
In this episode, Thames Water’s CIO Tony McCandless discusses ‘robotics’, ‘DevOps’, ‘digital disruption’ and more.
Thames Water: Tapping technology’s potential
Thames Water is achieving digital excellence in the relentlessly challenging utilities industry. CIO Tony McCandless takes Digital Bulletin through the transformation process and tells us why a robust technology layer will allow the UK’s biggest water company to deliver a service revolution for its customers
Hartmann Group: Saving lives with technology innovation
HARTMANN GROUP has been at the forefront of healthcare innovation for nearly 200 years. Today, technology transformation and new digital business models are enabling it to “go further for health”. Digital Bulletin met with CIO Sinanudin Omerhodzic and his team to find out more