Media

Contact centres and the cloud

Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres

Following ALE’s lead

ALE transformed itself, and now it is transforming its customers. Jean-Pierre Roullin and Sebastien Juras tell us how the telecommunications solutions giant is using its own experiences to help businesses across the world.

IKEA’s DesignOps revolution

IKEA Retail’s (Ingka Group) Karolina Boremalm and her digital experience design team have introduced an all-encompassing DesignOps strategy to the company, with a design system at its centre. Here, Digital Bulletin speaks to a number of key stakeholders.

Media