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Contact centres and the cloud

Five9’s Brian Atkinson on the technical features businesses need to consider when making the move to cloud-based contact centres

Meeting automation demands

Martin Tomczak and Akshay Nigam tell us how a fresh approach to automation is driving efficiencies and excellence in ABB’s Procurement & Logistics (Global Business Services) organisation

NODE Podcast: Episode 19

This month, Ben, Rom and James analyse why Microsoft made its second-biggest ever acquisition with the $19.7bn deal to buy Nuance Communications. The panel also discusses our GHD Digital case study, while Ben interviews Enterprise Bot co-founder Ravina Mutha.

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